Last Updated: July 2, 2026
Thank you for shopping with Krovic. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our Return & Refund Policy below.
1. Return Eligibility
You may request a return if:
- The item is damaged, defective, or incorrect.
- The item is unused, unwashed, and in its original condition.
- All original tags, labels, and packaging are intact.
- The return request is made within 7 days of receiving your order.
Items that do not meet these conditions may not be eligible for a return or refund.
2. Non-Returnable Items
The following items cannot be returned:
- Used, washed, or altered products.
- Products without original tags or packaging.
- Gift cards or promotional items.
- Products marked as Final Sale or Non-Returnable.
3. How to Request a Return
To request a return, please contact us at:
Email: sales@krovic.com
Please include:
- Full Name
- Order Number
- Product Name
- Reason for Return
- Photos of the item (if damaged or incorrect)
Our team will review your request and provide return instructions.
4. Refund Process
Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Processing times may vary depending on your bank or payment provider.
- Refunds are generally completed within 5–10 business days after approval.
5. Exchange Policy
If you received a damaged, defective, or incorrect item, we may offer a replacement or exchange, subject to product availability.
6. Shipping Costs
- If the return is due to our error (wrong or damaged item), Krovic will cover the return shipping costs.
- For all other eligible returns, the customer may be responsible for return shipping charges.
7. Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been shipped, it cannot be cancelled and must follow the return process after delivery.
8. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your payment provider or bank.
- If the issue persists, contact us at sales@krovic.com.
9. Contact Us
For any questions regarding returns or refunds, please contact:
Krovic
Email: sales@krovic.com
Website: www.krovic.com
Thank you for shopping with Krovic. We appreciate your trust and strive to provide the best shopping experience possible.